Returns & Refunds Policy

At Origin Coffee, we strive for perfection in every roast, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our products, please contact us within 14 days of delivery for a resolution.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and the reason for your return or exchange request.

• 2.
  Verification

  For quality concerns or damaged items, please include a photo of the product and the batch number found on the packaging.

• 3.
  Return Shipment

  If a return is required, we will provide a prepaid shipping label for non-perishable equipment or unopened coffee bags.

• 4.
  Refund Processing

  Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.